Privacy Policy

PageSolver is the trading name of Prompt Solutions Pty Ltd (ABN 12 691 286 263) ("we", "us", "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applies to all personal information we collect about you.

You may browse our marketing site without providing personal information. However, if you do not supply the details we request (such as your name, business name, email address, or ABN), we may be unable to create an account or deliver the services you request.

Where lawful and practicable, you may choose to interact with us anonymously or under a pseudonym (for example, general enquiries by phone or email). We may need your identity details to provide support, verify account ownership, or meet legal obligations.

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number
• Business Information: Business name, website URL, industry details
• Account Information: Supabase-authenticated username, encrypted password, dashboard preferences
• Payment Information: Billing address, payment method details (processed securely via Stripe)
• Social Media Data: When you connect Facebook or Instagram accounts, we collect business page information, posts, and engagement metrics

Technical Information

• Usage Data: How you interact with our services, features used, time spent, and support interactions
• Device Information: Browser type, device type, operating system
• Analytics Data: Website traffic, user behavior patterns (via Google Analytics)
• Cookies: Session cookies, preference cookies, analytics cookies

We collect information through:

• Direct Collection: When you register, contact us, or use our services
• Automatic Collection: Through cookies, analytics tools, and website interactions
• Third-Party Integrations: When you connect social media accounts, payment services, or authorise us to relay contact form submissions from your website
• Public Sources: Publicly available business information (for example, ABN Lookup) for verification purposes

We use your information to:

• Provide Services: Deliver our business dashboard and content management tools
• Account Management: Create and maintain your account, process payments
• Communication: Send service updates, respond to inquiries, provide support
• Improvement: Analyze usage patterns to improve our services
• Legal Compliance: Meet our legal obligations and protect our rights
• Marketing: Send promotional emails or SMS messages with your consent (which you can withdraw at any time)

We may share your information with:

• Service Providers: Supabase (hosting in Sydney), Vercel (hosting in Sydney), Cloudflare (DNS and security), Stripe (payments), Google (Analytics, Tag Manager, reCAPTCHA), Twilio (SMS), and Azure Communication Services (email)
• Social Media Platforms: Facebook and Instagram (when you connect these accounts)
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We implement appropriate security measures including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Staff training on data protection
• Incident response procedures aligned with the Notifiable Data Breach (NDB) scheme

If we become aware of an eligible data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy or to comply with legal obligations. In general:

• Account and Billing Records: Kept while your account is active and for up to 7 years after cancellation to meet taxation and record-keeping requirements.
• Support Enquiries and Communications: Retained for up to 3 years to help us manage follow-up requests and disputes.
• Analytics Data: Retained in aggregated form for up to 26 months (Google Analytics default settings).

When personal information is no longer required, we take reasonable steps to destroy or de-identify it. You may request deletion of your account information at any time by contacting contact@pagesolver.com.

Under Australian privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to update or correct inaccurate or incomplete information.
• Deletion: Request deletion of your information when it is no longer required or when you withdraw consent (subject to legal obligations).
• Portability: Request a copy of your information in a portable format where technically feasible.
• Withdraw Consent: Opt out of marketing communications or revoke consent for integrations at any time.
• Complain: Lodge a complaint about our privacy practices.

We respond to privacy requests within a reasonable period (usually 30 days) and may ask you to verify your identity. In some cases we may charge a reasonable fee to cover administrative costs of providing access. To exercise these rights, contact us at contact@pagesolver.com.

We may send marketing emails or SMS messages about PageSolver services if you opt in. We comply with the Spam Act 2003 by ensuring every communication identifies Prompt Solutions Pty Ltd (trading as PageSolver), includes our contact details, and provides a functional unsubscribe facility. You can opt out at any time by following the instructions in the communication or by contacting us directly, and we honour unsubscribe requests promptly.

We use cookies and similar technologies for:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics to understand website usage
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings or by using the tools described in our Cookie Policy. Some analytics and security tools may transfer limited personal information to providers located overseas (including the United States, Singapore, and the European Union). We take reasonable steps to ensure those providers handle the information in a manner that is consistent with the APPs.

We primarily host customer data in Sydney, Australia (Supabase, Vercel). Some service providers may process or access personal information in other jurisdictions, including the United States (Stripe, Twilio, Azure Communication Services, Google), Singapore (Cloudflare), and the European Union (Google Analytics data centres). Before disclosing information overseas we:

• Assess whether the recipient is subject to laws comparable to the APPs;
• Enter into contractual arrangements requiring the recipient to protect the information; and
• Remain responsible under APP 8 for the recipient’s handling of your personal information.

By using our services or providing personal information to us, you consent to these overseas disclosures. You may withdraw consent by contacting us, but doing so may limit the services we can provide.

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications for material changes
• Updating the "Last updated" date at the top of this policy

If you have questions about this Privacy Policy or our privacy practices, contact us: