Privacy Policy

PageSolver (trading as Page Solver, ABN: 13 581 744 503) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applies to all personal information we collect about you.

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number
• Business Information: Business name, website URL, industry details
• Account Information: Username, password (encrypted), preferences
• Payment Information: Billing address, payment method details (processed securely via Stripe)
• Social Media Data: When you connect Facebook or Instagram accounts, we collect business page information, posts, and engagement metrics

Technical Information

• Usage Data: How you interact with our services, features used, time spent
• Device Information: Browser type, device type, operating system
• Analytics Data: Website traffic, user behavior patterns (via Google Analytics)
• Cookies: Session cookies, preference cookies, analytics cookies

We collect information through:

• Direct Collection: When you register, contact us, or use our services
• Automatic Collection: Through cookies, analytics tools, and website interactions
• Third-Party Integrations: When you connect social media accounts or payment services
• Public Sources: Publicly available business information for verification purposes

We use your information to:

• Provide Services: Deliver our business dashboard and content management tools
• Account Management: Create and maintain your account, process payments
• Communication: Send service updates, respond to inquiries, provide support
• Improvement: Analyze usage patterns to improve our services
• Legal Compliance: Meet our legal obligations and protect our rights
• Marketing: Send promotional content (with your consent, which you can withdraw)

We may share your information with:

• Service Providers: Supabase (hosting), Stripe (payments), Google (analytics, reCAPTCHA, Tag Manager), Twilio (SMS), Resend (email), PageSolver SDK
• Social Media Platforms: Facebook and Instagram (when you connect these accounts)
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We implement appropriate security measures including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Staff training on data protection
• Incident response procedures

We retain your information for:

• Account Data: While your account is active and for 7 years after closure for legal compliance
• Analytics Data: Up to 26 months (Google Analytics default)
• Communication Records: Up to 7 years for business records
• Payment Data: As required by financial regulations (up to 7 years)

Under Australian privacy law, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for marketing communications
• Complain: Lodge a complaint about our privacy practices

To exercise these rights, contact us at contact@pagesolver.com

We use cookies and similar technologies for:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics to understand website usage
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

Some of our service providers are located overseas (USA, Europe). We ensure appropriate safeguards are in place for international data transfers, including:

• Adequacy decisions by the Australian Government
• Standard contractual clauses
• Certification schemes (e.g., Privacy Shield successors)

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications for material changes
• Updating the "Last updated" date at the top of this policy

If you have questions about this Privacy Policy or our privacy practices, contact us: