Return & Refund Policy

This Return & Refund Policy applies to all subscriptions and services supplied by Prompt Solutions Pty Ltd (ABN 12 691 286 263) trading as PageSolver ("we", "us", "our") to Australian business customers. It should be read alongside our Terms of Service and Privacy Policy.

Nothing in this policy limits or excludes any rights or remedies you have under the Australian Consumer Law (ACL). Where the ACL applies, you are entitled to a refund or other remedy if the services fail to meet consumer guarantees and the failure cannot be remedied within a reasonable time or is otherwise a major failure.

We stand behind our services with a no-questions-asked, 30-day money-back guarantee. If you are not satisfied for any reason within 30 days of your initial subscription or a paid upgrade, we will refund 100% of the PageSolver service fees you have paid for that period.

The guarantee applies once per subscription (per customer entity) and covers fees paid directly to PageSolver. Third-party pass-through costs such as domain registrations, media spend, or other external charges remain non-refundable unless those providers issue a credit. After the 30-day window, refunds are only available in the circumstances outlined in Sections 3 and 6 or where required by the ACL.

To claim the guarantee, contact us within the 30-day timeframe using the channels in Section 7. We will process approved refunds within 5 business days.

If you experience a service issue, please let us know immediately so we can investigate and resolve it. We will offer one or more of the following remedies where appropriate:

• Rectification: We will work with you to correct configuration issues, content errors, or deployment problems that are within our control.
• Service Credits: If we fail to meet the 99.9% monthly uptime commitment, response timeframes, or other service levels described in our Terms of Service, we will automatically apply the service credits set out in Section 12 of the Terms. Credits apply to future invoices and are the sole remedy for service level shortfalls.
• Refunds: Where the ACL requires a refund (for example, in the case of a major failure or if a problem cannot be remedied within a reasonable time), we will process a refund to your original payment method or another method agreed with you.

To request a refund or service credit, please contact us with the following details:

• Your business name and account email address
• Invoice number(s) and the billing period in question
• A description of the issue experienced, including dates and any supporting evidence
• The remedy you are seeking (credit, refund, or other resolution)

We will acknowledge your request within 2 business days and aim to resolve it within 10 business days. Complex issues may take longer; in those cases we will keep you informed of progress. Approved refunds or credits are processed within 5 business days of resolution.

You may upgrade, downgrade, or cancel your subscription at any time via the dashboard or by contacting our support team. Changes take effect at the start of the next billing cycle unless otherwise agreed. We do not pro-rate unused portions of the current billing period unless required under the ACL or unless a service credit is applied in accordance with Section 3 above.

If you cancel your subscription, hosted services and access to the dashboard will cease at the end of the paid term. We will retain backups and client content for up to 30 days after cancellation in case you need to export data, after which it may be deleted or archived.

The following charges are generally non-refundable unless required by law:

• Domain registration or renewal fees already paid to registrars
• Third-party advertising spend, printing, or media costs incurred on your behalf
• Completed design, copywriting, or consulting work delivered prior to cancellation
• Fees associated with expedited or after-hours service requests

Where third-party providers offer credits or refunds for these costs, we will pass them on to you where practicable.

For refund enquiries or to request a service credit, please contact us: