Terms of Service

These Terms of Service (“Terms”) govern your use of the website located at https://pagesolver.com (the “Site”) and any related services provided by PageSolver, the trading name of Prompt Solutions Pty Ltd (ABN 12 691 286 263) (“we”, “our”, or “us”).

By accessing or using our Site and services, you agree to be bound by these Terms and all applicable laws. If you do not agree, you must not use our services. We may amend these Terms at any time in our sole discretion, with changes effective immediately upon publication on this page. Continued use of our services after changes constitute acceptance of the updated Terms.

PageSolver provides a subscription-based business platform that may include:

• Website design, hosting, and management
• Social media integrations (Facebook, Instagram)
• Business showcase and comparison modules
• Customer communication tools (email, SMS)
• Analytics and performance reporting
• Secure payment processing (Stripe)
• Data storage, authentication, and APIs (Supabase)
• Maps and location services (Google Places)

We may add, modify, or discontinue features at our discretion. Where required by law, we will provide notice of material changes. Our services are designed for Australian businesses, and you confirm that you are an Australian customer when subscribing.

When PageSolver provides domain registration services as part of our website creation and management services:

• Domain Ownership: All domains will be registered in the client's name and legal ownership. You acknowledge and agree that you are the legal owner and responsible party for any domain we register on your behalf.
• Registration Details: For .com.au domains, we will provide your Australian Business Number (ABN) and related business details to our accredited registrars (currently VentraIP and Cloudflare), which use auDA (Australian Domain Administration) processes to verify and confirm eligibility.
• Information Sharing: You expressly consent to PageSolver sharing your business name, ABN, and other required registration details with VentraIP and subsequently with auDA for the purpose of domain registration and verification.
• Legal Responsibility: You accept full legal responsibility for the domain registered to your website, including compliance with all applicable domain registration policies, auDA eligibility requirements, and ongoing obligations as the domain registrant.
• Accuracy of Information: You warrant that all information provided for domain registration purposes is accurate, current, and complete, and you agree to promptly notify us of any changes to your business details that may affect domain registration requirements.
• Domain Management: While we may assist with technical domain management as part of our services, you remain the legal registrant and are ultimately responsible for domain renewal, compliance, and any disputes related to the domain.

By engaging our domain registration services, you acknowledge that you have read, understood, and agree to these domain-specific terms and the associated responsibilities of domain ownership.

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your details
• Keep your credentials secure and confidential
• Accept responsibility for all activity under your account
• Notify us immediately of any unauthorized access or use

We may suspend or terminate accounts that violate these Terms or applicable law, or where fraudulent, abusive, or harmful activity is detected.

You must not:

• Copy, modify, reverse engineer, or redistribute our software or materials
• Remove proprietary notices or circumvent security controls
• Interfere with or disrupt the operation of our services or networks
• Post or transmit unlawful, harmful, or misleading content
• Collect personal data without valid consent or legal basis
• Use our services for spam or unauthorized advertising
• Violate intellectual property, privacy, or any applicable laws

• Services are billed on a recurring subscription basis
• Fees are payable in advance and are non-refundable except under our 30-day guarantee or as required by law
• Payments are securely processed via Stripe
• We may adjust pricing with 30 days’ prior notice
• You are responsible for all applicable taxes, including GST
• Non-payment may result in suspension or termination of services

These payment terms apply in addition to the consumer guarantees under the ACL. If you believe a service has a major failure, you may be entitled to a refund or other remedy as provided by law. Refund assessments and service credits are handled in accordance with our Return & Refund Policy.

New subscriptions and plan upgrades include a 30-day money-back guarantee. If you cancel within 30 days of the relevant activation, we will refund 100% of the PageSolver service fees paid for that period, with any third-party pass-through costs refunded only where the provider issues a credit to us.

All content, trademarks, and software provided by PageSolver are owned by or licensed to us and protected by applicable laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services for your internal business purposes. This license terminates automatically if you breach these Terms.

You retain ownership of content you submit (“User Content”). You grant us a non-exclusive, worldwide, royalty-free, transferable, and sub-licensable license to host, use, reproduce, display, distribute, and create derivative works from your User Content as necessary to provide and improve the services, in accordance with your privacy preferences and our Privacy Policy.

This license ends when you delete your User Content or close your account, except to the extent your content has been incorporated into ongoing commercial, sponsored, or operational materials already in use, in which case the license continues for that limited purpose until such use ceases.

Our platform integrates with third-party providers such as payment processors, authentication platforms, analytics tools, communications services, and domain registrars. We may change the providers we use from time to time. Your use of those services is subject to their respective terms and privacy policies. We are not responsible for the availability, performance, or practices of third-party providers.

Your privacy is important to us. Our collection, use, and protection of personal information are governed by our Privacy Policy, which incorporates the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you may have under the Australian Consumer Law (ACL) or other laws that cannot lawfully be excluded. If our services fail to comply with a consumer guarantee, and the failure is not a major failure, our liability is limited (at our option) to resupplying the services or paying the cost of having the services supplied again.

Subject to the ACL, our Site and services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Subject to the ACL and any non-excludable rights, we are not liable for any indirect, incidental, special, consequential, or exemplary damages (including loss of profits, data, or business opportunities). Our total aggregate liability arising out of or related to these Terms or your use of the services shall not exceed the amount you paid us in the 12 months preceding the claim.

With your prior express consent, we may send SMS/MMS for service or business purposes. PageSolver does not charge for these messages; however, your carrier’s message and data rates may apply.

To opt out at any time, reply “STOP” or “UNSUBSCRIBE” to any message. For assistance, contact contact@pagesolver.com.

We comply with the Spam Act 2003 by identifying Prompt Solutions Pty Ltd in every commercial electronic message, including our contact details and a functional unsubscribe facility. Opt-out requests are actioned promptly.

We provide hosted website services with the following service levels:

• Availability: Client websites will have at least 99.9% uptime each calendar month, excluding scheduled maintenance notified in advance.
• Maintenance Windows: We will provide reasonable advance notice of planned maintenance via email to the designated account contacts.
• Content Updates: Approved updates submitted through the dashboard will be published to the live site within 24 hours.
• Change Requests: Requests lodged via the change-requests feature or support channels will receive an initial response within 72 business hours (Monday to Friday, excluding Queensland public holidays). Resolution timelines may vary based on complexity and subscription tier.

If we fail to meet the 99.9% monthly uptime commitment (excluding scheduled maintenance and events outside our reasonable control), you are entitled to a service credit applied to the next billing cycle, calculated pro-rata for the period of unavailability beyond the threshold. Service credits are your sole and exclusive remedy for downtime.

We provide the following ongoing operational commitments:

• Backups: We maintain backups of hosted client site data and media at least once per week and retain them for disaster-recovery purposes.
• Security and Privacy: We store customer data in secure Australian data centres wherever practicable and handle personal information in accordance with the Australian Privacy Principles and our Privacy Policy. Website assets may be delivered globally through content delivery networks to optimise performance.
• Support Channels: You can contact us via email at contact@pagesolver.com, by phone on (07) 4271 0707, or (where included in your subscription) through the dedicated representative line advised to you. Support hours depend on your subscription tier; we provide updates to availability through the dashboard or email.

We may suspend or terminate your access for breach of these Terms or if your use poses risk to us, our users, or third parties. You may terminate your account at any time by contacting us. Upon termination, access ceases and we may delete your account and data per our data retention policies and applicable law.

These Terms are governed by the laws of Queensland, Australia. You irrevocably submit to the exclusive jurisdiction of the courts in Queensland.

Disputes will be addressed in the following order:

1. Internal escalation and good faith negotiations
2. Mediation
3. Binding arbitration or court proceedings in Queensland

Severability: Any term that is invalid or unenforceable is severed to the extent of the invalidity, without affecting the remainder.

Entire Agreement: These Terms, together with our Privacy Policy and any referenced policies, constitute the entire agreement between you and PageSolver.

Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

Prompt Solutions Pty Ltd (ABN 12 691 286 263)

Email: contact@pagesolver.com

Phone: (07) 4271 0707

Dedicated representative contact details (where included in your plan) will be provided separately and may change from time to time.